Privacy Policy

Privacy Policy

Introduction

Welcome to https://dubai-marina-dhow-cruise-offers.terratrek.net (hereinafter referred to as “DMCO” or “we”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of DMCO’s online presence, including but not limited to:

  1. Our official website at https://dubai-marina-dhow-cruise-offers.terratrek.net.
  2. Mobile applications developed by us for various platforms.
  3. Online services and tools provided by DMCO.
  4. Any other digital products or resources offered through our official channels.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions with DMCO when:

  1. You create an account and use our applications or services as an authorized user.
  2. You visit our websites, including any linked pages, to browse content or access information.
  3. We communicate with you via email, phone calls, text messages (SMS), or other channels for marketing, transactional, or service-related purposes.

Personal Data Collection

DMCO collects various categories of personal data, which include:

  1. Account Information: Details related to your user account, such as username, email address, and password hashes.
  2. Payment Information: Credit card numbers, payment method details, and billing addresses used for transactions on our platform.
  3. Financial Information: Data related to your financial status or history, if voluntarily provided, for personalized service offerings.
  4. Purchase Information: Records of products or services purchased from us, including order history and preferences.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device IDs, and advertising IDs.
  6. Location Data: Geographic coordinates and location-based services data provided by your device when you interact with our location-enabled services.
  7. Feedback: Comments, reviews, ratings, and suggestions you share with us to improve our products and services.
  8. Social Media Information: Data obtained from social media platforms when you connect your account to our services or share content on our pages.
  9. Product Information: Details about the products you view, search for, or purchase on our website.

We collect this data through various methods: user input forms, order processes, surveys, interactions with our customer support team, and automated tracking technologies like cookies and similar technologies. Additionally, third-party service providers may share personal data with us, adhering to their respective privacy agreements.

Cookies

DMCO uses cookies to enhance your online experience and for analytical purposes:

  1. Strictly Necessary Cookies: These are essential for website functionality, ensuring secure access, and maintaining user sessions.
  2. Preference Cookies: Used to remember user preferences, language settings, and ad personalization.
  3. Analytics Cookies: Enable us to analyze user behavior, track website performance, and understand user trends, ultimately improving our services.

Users can manage their cookie preferences through our Cookie Manager tool, allowing them to control which non-essential cookies are set on their devices.

Retention and Deletion

DMCO retains personal data for as long as necessary for the purposes it was collected or as required by law. Once the purpose is fulfilled, we securely delete or anonymize the data to protect your privacy. Our retention periods vary depending on the type of data and legal obligations:

  1. Account information and transaction records are typically retained for as long as your account is active or until you request its deletion.
  2. Financial and payment data may be stored for a period of time required by financial regulations.
  3. Marketing-related data, such as user preferences and behavior patterns, is usually kept for up to 24 months after the last interaction with our services.

Children’s Privacy

DMCO does not knowingly collect or solicit personal information from children under the age of 18 (or the legal age limit in your jurisdiction). If you are a parent or guardian and believe we have collected data from your child, please contact us at the address provided below, and we will take appropriate steps to delete that information.

Your Rights

Depending on your location, you may have specific rights regarding your personal data, including:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Asking us to delete your personal data in certain circumstances.
  4. Restriction: Limiting the use or processing of your data for specific purposes.
  5. Portability: Receiving a copy of your data in a structured, commonly used format and transferring it to another controller.
  6. Objection: Objecting to the processing of your data for marketing or other purposes.
  7. Non-Discrimination: The right not to be subject to automated decision-making that significantly affects you.
  8. Data Portability: In some jurisdictions, the right to request a portable copy of your personal data.

To exercise any of these rights, please contact our Data Protection Officer using the information provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

DMCO reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website, and we encourage you to review this page periodically for updates. If significant changes are made, we may provide additional notices through email or other communication channels.

Contact Information

For any questions related to privacy, data security, or to exercise your rights as outlined in this policy:

  • Email: [email protected]
  • Address: [DMCO Privacy Team, [Street Address], [City], [Country], [Postal Code]

We value your trust and are committed to maintaining the highest standards of data protection and privacy.